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Why Wearing a Mask is Important

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COVID-19 FAQ 

COVID-19 Quick Facts
Symptoms

What are the most common symptoms of COVID-19?

These are the most common symptoms of COVID-19. If you experience a sudden onset of these symptoms, please stay home and speak with your healthcare provider:
  • Fever
  • Dry cough
  • Shortness of breath.
For more information on COVID-19 symptoms, please click here - https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html?topic=tilelink
Emergencies

How do I know if my COVID-19 symptoms are severe and should be considered an emergency?

If you develop the following dangerous symptoms for COVID-19 please get emergency medical attention immediately. Emergency warning signs include*:
  • Trouble Breathing.
  • Persistent pain or pressure in the chest.
  • New confusion or inability to arouse from sleep.
  • Bluish lips or face.
*This list is not all-inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.
Difference Between Isolation and Quarantine

What’s the difference between isolation and quarantine?

While isolation serves the same purpose as quarantine, it’s reserved for those who are already sick. It keeps infected people away from healthy people to prevent the sickness from spreading.

The health and safety of our Skyline Living tenants are very important for us. Therefore, it is required to stay in your apartment to avoid the spread and limit contact with others.

Should a tenant require assistance with food and basic requirements, they should get in touch with their Resident Manager immediately.

Social Distancing in an Apartment Building
Social Distancing in an Apartment Building

What does social distancing mean in a rental building?

Social distancing means you need to maintain at least 6 feet or 2 meters distance between you and another person. Avoid congregating in public areas of your building. That would include elevators, hallways, stairwells, laundry rooms, lobbies, community gardens, dog runs, tennis courts, social rooms, outdoor patios/gazebos, and designated smoking areas.
Social Distancing Practices

How do I protect my family and myself during this time while living in a building community?

Follow the social distancing guidelines as outlined in the prior question and:

Stay Informed and in Touch

  • Get up-to-date information about local COVID-19 activity from public health officials
  • Create a list of local organizations you and your household can contact in case you need access to information, healthcare services, support, and resources.
  • Create an emergency contact list including family, friends, neighbours, carpool drivers, healthcare providers, teachers, employers, the local public health department, and other community resources.
  • Ask your neighbours what their plan includes.

Prepare for Possible Illness

  • Consider members of the household that may be at greater risk such as older adults and people with severe chronic illnesses.
  • Choose a room in your apartment that can be used to physically separate sick household members from others.

Take Standard Preventative Measures

  • Keep away from those that are sick.
  • Wash your hands frequently.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces in your home.
  • Be prepared if your child’s school or childcare facility is temporarily dismissed or for potential changes at your workplace.
Elevators

What happens if many tenants want to use the elevator at one time?

To reduce the risk, minimize contact with others by:

Avoid overcrowding

  • Take the stairs when possible.
  • Wait for the next elevator.
  • Limit the number of people getting in to ensure safe social distancing.
  • Allow space between you, and those getting off the elevator.

Practice effective hygiene

  • Wash your hands frequently.
  • Cough or sneeze in the inside of your elbow or upper arm.
  • Avoid touching your face after pushing the button.
  • Wash or sanitize your hands after leaving the elevator.
Laundry Rooms

How can a tenant follow social distancing and hygiene in the laundry room?

To reduce the risk, take the following actions to help minimize contact with others.
  • Do not use the laundry room to socialize: Practice Social Distancing.
  • Limit the number of people at one time: Use your best judgement.
  • Wash your hands or sanitize often: Before and after touching the machines.
  • Avoid shaking dirty laundry: It minimizes the possibility of dispersing the virus.
  • The hotter the wash, the better: Experts recommend washing items in a temperature of at least 140° degrees.
  • Use the dryer: Viruses hate heat. Drying clothes will further prevent the spread.
  • Clean and disinfect clothes baskets and carts: Use a bag liner if possible.
  • Tenant should wipe down machine before and after use.
For your convenience, the Laundry Room will remain open 24/7.
Outdoor Recreation Areas

What if a tenant wants to take their children to the playground/recreation areas?

As each province is pursuing their own timeline for re-opening, it is essential to speak to your Resident Manager for the most up to date information on which of the amenities in your building are being re-opened. We will be posting signage within the buildings as well, to let you know when tenants may access an amenity and any necessary new protocols or rules.

Designated Smoking Areas

How do tenants practice safe social distancing in designated smoking areas?

In designated smoking areas, practice social distancing rules and do not use it as an area for socializing.
  • Tenants must sign a liability waiver and sign the fillable copy of the rules and regulations for the designated smoking area. The waivers will be obtained from their Resident Managers.
  • Try to use the area when there is no one else there.
  • Remain 6 feet or 2 meters apart from others in the vicinity.
  • Wash your hands before and after visiting the designated smoking area.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Dispose of the smoking waste like butts in the designated containers.
Mail Room

What guidelines should tenants follow when picking up their mail from the mailbox/mailroom?

Follow proper social distancing by:
  • Self-isolate if you’ve been travelling or are exhibiting symptoms.
  • Wash your hands for 20 seconds before and after touching any surface.
  • Be patient and practice safe social distancing if you are waiting in the queue to pick up your mail.
  • If there are many people in the queue, please come back at another time.
On-site Amenities

When will the social room/gym be open?

The social rooms and on-site gyms will reopen when it is considered safe to do so.

Why is the laundry room open, but the social room and gym aren’t?

The ability to wash clothing is considered an essential service to our tenants. We expect our tenants to practice safe social distancing in this room while it is left open.
Disposal of Personal Protective Equipment (PPE)

Is it ok to flush wipes, masks, or gloves in the toilet to prevent infection?

Follow the standard 3Ps of toilet flushing: PEE, POOP OR (TOILET) PAPER

Do not flush any other material down the toilet as it can wreak havoc on residential pipes and sewer systems. Doing so could lead to a clog that can cause a residential sewage system backup, flooding your apartment and causing damage to the property, resulting in costly repairs and potential interruptions in essential services.

All personal protective equipment (PPE) should be disposed of in the garbage.

Tenant Rental Concerns
Skyline Living COVID-19 Response

What measures is Skyline Living taking to protect the tenants from COVID-19?

Skyline Living has increased the frequency and level of cleaning within the buildings, included hand sanitizer stations in every building, closed off non-essential amenities, as well as the Resident Manager’s office to reduce unnecessary social contact with our staff and residents. However, they can always be reached by email or phone.
Visitors to Skyline Living Buildings

Is there a building policy about tenants having guests during COVID-19?

We ask all our tenants to limit the number of guests to the number designated by their province and to follow appropriate social distancing practices. Please note that your guests are not permitted to use the on-site amenities like pools, gyms, social rooms, etc., except for the common smoking area.
Rights and Obligations of Tenants

Does the COVID19 crisis change any rights or obligations as a tenant?

The rights and obligations of Skyline Living tenants remain the same during the pandemic. Should tenants be adversely affected during the pandemic, they are advised to please reach out to their Resident Managers. At Skyline Living we prefer to work with our tenants as and when their situations and needs change. Tenants are encouraged to discuss any concerns with their Resident Managers and work together to find solutions.
Rent Payment Concerns

If a tenant has lost their income and is wondering how to pay rent, what could they do?

If a tenant is experiencing any difficulty paying rent, they should first speak with their Resident Manager. We want to work with our tenants to maintain and preserve our relationship. They can also use the following links to government services:
Early Termination of Lease

Would Skyline allow an early termination of a lease? If so, what would that cost?

Every province has different requirements when it comes to early termination of a lease, particularly during a pandemic. If the tenants’ needs have changed, they are encouraged to discuss their options with their Resident Manager.
International Travel

What rules does a tenant have to follow if they have returned from international travel if they have COVID-19 symptoms?

The Government of Canada has put in place an Emergency Order under the Quarantine Act that applies to all travelers arriving in Canada in order to slow the introduction and spread of COVID-19 in Canada. Failure to comply with this Order is an offence under the Quarantine Act.

Travelers with symptoms: mandatory isolation

If you have recently returned to Canada and you have symptoms, you must ISOLATE. This is mandatory. If required, immediate medical attention will be provided upon arrival in Canada.

Mandatory isolation means you MUST:

  • Go directly to the place where you will isolate, without delay, and stay there for 14 days.
  • Go to your place of isolation using private transportation only, such as your personal vehicle.
  • Stay INSIDE your home.
  • Do not leave your place of isolation unless it is to seek medical attention.
  • Do not go to school, work, other public areas or use public transportation such as buses and taxis.
  • Stay in a separate room and use a separate bathroom from others in your home, if possible.
  • Do not have visitors and limit contact with others in the place of isolation, including children.
  • Do not isolate in a place where you will have contact with vulnerable people, such as older adults and individuals with underlying medical conditions.
  • If your symptoms get worse, immediately contact your health care provider or public health authority and follow their instructions.

What rules does a tenant have to follow if they have returned from international travel and they don’t have any COVID-19 symptoms?

The Government of Canada has put in place an Emergency Order under the Quarantine Act that applies to all travelers arriving in Canada in order to slow the introduction and spread of COVID-19 in Canada. Failure to comply with this Order is an offence under the Quarantine Act.

Travelers without symptoms: mandatory quarantine

If you have recently returned to Canada and you have no symptoms, you must QUARANTINE (self-isolate) yourself. This is mandatory. You are at risk of developing symptoms and infecting others.

Mandatory quarantine (self-isolate) means you MUST:

  • Go directly to your place of quarantine, without delay, and stay there for 14 days.
  • Do not go to school, work, other public areas and community settings.
  • Monitor your health for symptoms of COVID-19.
  • Arrange to have someone pick up essentials like groceries or medication for you.
  • Do not have visitors.
  • Stay in a private place like your yard or balcony if you go outside for fresh air.
  • Keep a distance of at least 2 arm lengths (approximately 2 meters) from others.
  • You can take public transportation to get to your place of self-isolation after you arrive in Canada, but you must not stop on the way home, and ensure that you practice physical (social) distancing at all times.

If you develop symptoms within 14 days, you must then:

  • Isolate yourself from others.
  • Immediately call a health care professional or public health authority and:
    • describe your symptoms and travel history.
    • follow their instructions carefully.
Sanitizer

How long will the hand sanitizer be available at my building?

We will continue to be refilling the hand sanitizer dispensers in our properties during the COVID-19 pandemic. Nevertheless, with the current explosion in demand for hand sanitizers was never expected by anyone in the industry, and for that reason, none of the players in the market were prepared for this demand. As such, there may be ongoing shortages, delays, or difficulties in our ability to access it. We thank you for your patience as we continue to work on this ongoing issue.
In-suite Maintenance

What happens if a tenant has a maintenance emergency?

If a tenant has a maintenance emergency, they need to contact their Resident Manager right away and the Resident Manager will assess the situation and if warranted, arrange for the repair to be completed.

Must a tenant be present in their apartment for a maintenance worker to fix an issue?

No, the tenant is not required to be present when maintenance is being done at their apartment. However, a tenant must provide permission for the work to be completed.
Sick Tenants

If a tenant is sick and needs help with groceries/food, how can Skyline Living help?

While Skyline Living frontline staff are doing their best to put their tenants first, helping with errands like this will be dependent on many factors such as availability and health of the staff. Skyline Living staff will also help our tenants to locate community partners and programs to aid them with their needs. Community and government resources are listed on our COVID-19 webpage - https://www.skylineliving.ca/covid-19/
Vulnerable Seniors

If a senior in a building needs help, what can Skyline do?

Seniors that are adversely affected by the quarantine should let their Resident Managers know what their concerns and needs are, and the Resident Manager will try their best to connect the seniors with the community resources they require.

If a senior in a building needs help, how can a tenant help?

Tenants wishing to help their senior neighbours are encouraged to sign up with their Resident Manager to offer help for those that need it the most. This help may entail, walking pets, delivering groceries, etc.
Vulnerable Neighbours

If a neighbour needs help with groceries, how can a tenant help?

Tenants wishing to help their vulnerable neighbours are encouraged to sign up with their Resident Manager to offer help for those that need it the most. This help may entail, walking pets, delivering groceries, etc.
Quarantining in an Apartment

How does quarantine apply to someone living in the building?

There is a difference between the advice to quarantine (self-isolate) and the advice to isolate. It is important to note these measures are in place to protect the health and safety of Canadians.

Governments use quarantines to stop the spread of contagious diseases. Quarantines are for people or groups who don’t have symptoms but were exposed to the sickness. A quarantine keeps them away from others, so they don’t unknowingly infect anyone. In a building where many other people reside, it is important to stay in your apartment home to avoid the spread and contact with others, even if you don’t feel any symptoms.

Quarantines are be used during:

  • Pandemics: Larger than epidemics, generally global in nature and affect more people.

Should a tenant require assistance with food and basic requirements, they should get in touch with their Resident Manager immediately.

Skyline Living Enforcement of Social Distancing

How can Skyline enforce social distancing so everyone in the building is safe?

There is no way that Skyline Living can enforce social distancing. Fortunately, most of our tenants are respecting these guidelines. If you have concerns or questions about this, please speak with your Resident Manager who can remind our tenants of the importance of social distancing.

COVID-19 Updates

LOOKING AHEAD

In this extended moment of crisis that connects and separates us in new ways, working together to find a balance will be our best way forward. As COVID-19 cases have been trending down and Canada’s provinces prepare to reopen, we wanted to let you, our Skyline Living tenants, know that we are working on plans to reopen access to the various amenities of our buildings to resume our usual level of service.

Access to amenities and services previously restricted according to quarantine guidelines include:
  • in-suite repairs
  • on-site gyms
  • playgrounds
  • amenities buildings
  • designated smoking areas
The plans to reopen access to Skyline Living properties and amenities will follow the informed lead of our provincial and federal governments, alongside recommendations from Public Health. As such, your access to the above-listed amenities will be dependent upon the guidelines of the province where you reside. Creating a new normal will take time, so please be advised that this plan will include a gradual resumption of services and access, as we will not endanger you by rushing into an ill-advised full reopening.
Some of the other steps that we have instituted to slow the spread of the virus such as increased cleaning in buildings, closure of our offices for in-person visits, maintaining social distancing, and limiting gatherings, will continue as we assess the situation and the potential for a second wave of infections. Physical distancing and hand washing are still our best defence but using face coverings can help protect our Skyline Living community and frontline workers.
As each province releases its restrictions on various types of activities that correspond to our properties’ amenities, we will be responding in real-time with direct communications to tenants in those areas, via email and posted notices. In the meantime, please continue to observe safe social distancing practices and direct any questions you may have to your Resident Managers.
We should all feel proud of what we’ve all done to get this far. Your diligence in following the social distancing protocols and supporting your neighbours has been exemplary and a key contribution to flattening the curve. While the work to understand and control COVID-19 is not over, we’ll continue to be in this together and succeed together.
[May 1, 2020]

Federal Government Passes Emergency Student Benefit Package

Earlier this week, the federal government fast-tracked a $9 billion student aid package through the House of Commons, known as the Canada Emergency Student Benefit (CESB). Once finalized, CESB eligible students would receive $1,250 per month from May through August, provided they are looking for a summer job through a government-managed job bank.

Students with dependents or disabilities may be eligible for up to $2,000 per month.

For more information, and to apply for the financial support, please visit https://www.ontario.ca/page/get-support-families

 

[April 7, 2020]

Ontario Government Opens the Support for Families Portal

Recently, the Ford government announced funding to support families that have children at home in this time of self-isolation and physical distancing. Eligible parents will receive a one-time per child payment of:

  • $200 for children aged 0 to 12
  • $250 for children or youth aged 0 to 21 with special needs

For more information, and to apply for the financial support, please visit https://www.ontario.ca/page/get-support-families

 

[April 6, 2020]

On Monday, April 6, the federal government opened the application portal for the Canada Emergency Response Benefit. Given the expected high volume of applicants, they have staggered the applications as summarized below.

For more information, and a summary of what you need to apply, visit the CERB website.

 

[April 1, 2020]

Thank you for your continued efforts to self-isolate, as we all do our part to flatten the curve. Below are a few new updates of ways we can work together.

Mailbox Guidelines

[March 30, 2020]

As we all continue to work through the COVID-19 pandemic, there are things that we all can do to help keep each other healthy and safe. Below are some reminders of simple things we can do in an apartment building to help flatten the curve.

[March 26, 2020]

WHO Coping with COVID 19 Stress

[March 19, 2020]

At Skyline Living, we are committed to our tenants, especially in unprecedented times like this, when so many are in need. The COVID-19 pandemic has impacted every Canadian, some more severely than others, and has caused a lot of stress and uncertainty. In these difficult times, we all need to come together to help members of our community.

We value each of you as members of our communities and want to work with you.

One way we can help is by letting you know of programs the Federal and Provincial Governments have introduced to help all Canadians in need. A summary of what is available and action you can take can be found below.

Another way we can help is by working directly with those that feel they need assistance above what the government is providing. If that is you, please contact your Resident Manager via phone or email to discuss how we can help.

Employment Insurance (EI) – The one week waiting period is being waived for those confirmed with COVID-19 and unable to work. Applicants will be required to meet the medical evidence requirements and complete an application with your provincial EI agency, before being considered eligible for sick benefits. More information is available by clicking here.

Emergency Care Benefit – This benefit will provide up to $900 every two weeks for up to 15 weeks for workers who are staying home because they are sick, quarantined, in isolation, or caring for someone who is sick. More information is still be released by the government on the CRA website.

Emergency Support Benefit – This benefit will help Canadians who lose their job and are not eligible for Employment Insurance, including those that are self-employed. More information is still be released by the government on the CRA website.

Canada Child Benefit: Those receiving the Canada Child Benefit will see a temporary boost in the coming months.

GST Credit Supplement: For Canadians who are eligible, the government will provide an additional supplement.

WHO Coping with COVID 19 Stress

 

[March 16, 2020]

To our valued Skyline Living tenants,

Over the weekend, the Federal and Provincial governments have made further recommendations to reduce the spread of COVID-19 (Coronavirus). With the new information, Skyline Living has taken some additional steps to ensure the health and safety of our tenants, our staff, and the greater communities we serve.

New Action from Skyline Living :

  • Remote working for off-site staff – As of Tuesday, March 17, all off-site staff will be working remotely. We have taken the steps required to make sure staff members are fully accessible from their remote work locations to ensure we can continue to operate and provide the service that you expect from Skyline Living.
  • Suspension of non-essential occupied unit service – Building staff will only be conducting essential service in occupied units. All non-essential service will be postponed until further notice.
  • Updated essential services – We are working with our suppliers to determine if there will be any change to essential building services (e.g. snow removal, garbage pickup, recycling pickup). We will let you know of any changes to these services as we become aware of them.
  • Amenities reduction and cancellation of tenant events – To help limit the amount of person-to-person contact in our buildings, all amenity spaces (such as fitness facilities and party rooms) are closed until further notice.  Additionally, all tenant events are postponed until further notice.
  • Additional hand sanitizer stations – We are working with our suppliers to provide hand sanitizer stations in every building. Many buildings already have stations installed, but some buildings are waiting on backorders to be fulfilled.
  • Reduced one-to-one contact – While our on-site offices will continue to operate during this time, we ask that you connect with your Resident Manager by phone or email. Most days, the offices are a hub of activity with many tenants stopping by to say “hello”, but during this time of social distancing, this is the best approach to ensure the health and safety of our tenants and staff. Your Resident Manager will respond to all inquiries received, but some repairs may be delayed until the pandemic has passed.

What Skyline Living will continue to do:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.

Please remember to:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team at customerservice@skylineonline.ca.

 

 

[March 13, 2020]

To our valued Skyline Living tenants,

As the COVID-19 (coronavirus) pandemic continues to evolve, Skyline Living is taking steps to ensure the health and safety of our tenants, our staff, and the greater communities that we serve. We have reviewed and enhanced our policies and procedures in an effort to reduce further spreading of the virus, and to ensure that we will be available to provide you with the great service you have come to expect from Skyline Living, without interruption.

What Skyline Living is doing:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Additional hand sanitizer stations –Hand sanitizer is available at all Skyline Living buildings. Staff are closely monitoring hand sanitizer stations and refilling as necessary.
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.
  • Remote working for off-site staff – Skyline Living is prepared to support a remote workforce for all off-site employees. We will continue to operate and provide the service that you expect from Skyline Living.

What you can do:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team using our Contact Form.

WHO Coping with COVID 19 Stress
Skyline Covid19 Awareness Poster English

For more information, and a summary of what you need to apply, visit the CERB website.