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COVID-19 FAQ's

COVID-19 Updates

[March 26, 2020]

WHO Coping with COVID 19 Stress

[March 19, 2020]

At Skyline Living, we are committed to our tenants, especially in unprecedented times like this, when so many are in need. The COVID-19 pandemic has impacted every Canadian, some more severely than others, and has caused a lot of stress and uncertainty. In these difficult times, we all need to come together to help members of our community.

We value each of you as members of our communities and want to work with you.

One way we can help is by letting you know of programs the Federal and Provincial Governments have introduced to help all Canadians in need. A summary of what is available and action you can take can be found below.

Another way we can help is by working directly with those that feel they need assistance above what the government is providing. If that is you, please contact your Resident Manager via phone or email to discuss how we can help.

Employment Insurance (EI) – The one week waiting period is being waived for those confirmed with COVID-19 and unable to work. Applicants will be required to meet the medical evidence requirements and complete an application with your provincial EI agency, before being considered eligible for sick benefits. More information is available by clicking here.

Emergency Care Benefit – This benefit will provide up to $900 every two weeks for up to 15 weeks for workers who are staying home because they are sick, quarantined, in isolation, or caring for someone who is sick. More information is still be released by the government on the CRA website.

Emergency Support Benefit – This benefit will help Canadians who lose their job and are not eligible for Employment Insurance, including those that are self-employed. More information is still be released by the government on the CRA website.

Canada Child Benefit: Those receiving the Canada Child Benefit will see a temporary boost in the coming months.

GST Credit Supplement: For Canadians who are eligible, the government will provide an additional supplement.

WHO Coping with COVID 19 Stress

 

[March 16, 2020]

To our valued Skyline Living tenants,

Over the weekend, the Federal and Provincial governments have made further recommendations to reduce the spread of COVID-19 (Coronavirus). With the new information, Skyline Living has taken some additional steps to ensure the health and safety of our tenants, our staff, and the greater communities we serve.

New Action from Skyline Living :

  • Remote working for off-site staff – As of Tuesday, March 17, all off-site staff will be working remotely. We have taken the steps required to make sure staff members are fully accessible from their remote work locations to ensure we can continue to operate and provide the service that you expect from Skyline Living.
  • Suspension of non-essential occupied unit service – Building staff will only be conducting essential service in occupied units. All non-essential service will be postponed until further notice.
  • Updated essential services – We are working with our suppliers to determine if there will be any change to essential building services (e.g. snow removal, garbage pickup, recycling pickup). We will let you know of any changes to these services as we become aware of them.
  • Amenities reduction and cancellation of tenant events – To help limit the amount of person-to-person contact in our buildings, all amenity spaces (such as fitness facilities and party rooms) are closed until further notice.  Additionally, all tenant events are postponed until further notice.
  • Additional hand sanitizer stations – We are working with our suppliers to provide hand sanitizer stations in every building. Many buildings already have stations installed, but some buildings are waiting on backorders to be fulfilled.
  • Reduced one-to-one contact – While our on-site offices will continue to operate during this time, we ask that you connect with your Resident Manager by phone or email. Most days, the offices are a hub of activity with many tenants stopping by to say “hello”, but during this time of social distancing, this is the best approach to ensure the health and safety of our tenants and staff. Your Resident Manager will respond to all inquiries received, but some repairs may be delayed until the pandemic has passed.

What Skyline Living will continue to do:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.

Please remember to:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team at customerservice@skylineonline.ca.

 

 

[March 13, 2020]

To our valued Skyline Living tenants,

As the COVID-19 (coronavirus) pandemic continues to evolve, Skyline Living is taking steps to ensure the health and safety of our tenants, our staff, and the greater communities that we serve. We have reviewed and enhanced our policies and procedures in an effort to reduce further spreading of the virus, and to ensure that we will be available to provide you with the great service you have come to expect from Skyline Living, without interruption.

What Skyline Living is doing:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Additional hand sanitizer stations –Hand sanitizer is available at all Skyline Living buildings. Staff are closely monitoring hand sanitizer stations and refilling as necessary.
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.
  • Remote working for off-site staff – Skyline Living is prepared to support a remote workforce for all off-site employees. We will continue to operate and provide the service that you expect from Skyline Living.

What you can do:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team using our Contact Form.

WHO Coping with COVID 19 Stress
Skyline Covid19 Awareness Poster English