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COVID-19 FAQ's

COVID-19 Updates

LOOKING AHEAD

In this extended moment of crisis that connects and separates us in new ways, working together to find a balance will be our best way forward. As COVID-19 cases have been trending down and Canada’s provinces prepare to reopen, we wanted to let you, our Skyline Living tenants, know that we are working on plans to reopen access to the various amenities of our buildings to resume our usual level of service.

Access to amenities and services previously restricted according to quarantine guidelines include:
  • in-suite repairs
  • on-site gyms
  • playgrounds
  • amenities buildings
  • designated smoking areas
The plans to reopen access to Skyline Living properties and amenities will follow the informed lead of our provincial and federal governments, alongside recommendations from Public Health. As such, your access to the above listed amenities will be dependent upon the guidelines of the province where you reside. Creating a new normal will take time, so please be advised that this plan will include a gradual resumption of services and access, as we will not endanger you by rushing into an ill-advised full reopening.
Some of the other steps that we have instituted to slow the spread of the virus such as increased cleaning in buildings, closure of our offices for in-person visits, maintaining social distancing, and limiting gatherings, will continue as we assess the situation and the potential for a second wave of infections. Physical distancing and hand washing are still our best defense but using face coverings can help protect our Skyline Living community and frontline workers.
As each province releases their restrictions on various types of activities that correspond to our properties’ amenities, we will be responding in real time with direct communications to tenants in those areas, via email and posted notices. In the meantime, please continue to observe safe social distancing practices and direct any questions you may have to your Resident Managers.
We should all feel proud of what we've all done to get this far. Your diligence in following the social distancing protocols and supporting your neighbours has been exemplary and a key contribution to flattening the curve. While the work to understand and control COVID-19 is not over, we'll continue to be in this together and succeed together.
[May 1, 2020]

Federal Government Passes Emergency Student Benefit Package

Earlier this week, the federal government fast-tracked a $9 billion student aid package through the House of Commons, known as the Canada Emergency Student Benefit (CESB). Once finalized, CESB eligible students would receive $1,250 per month from May through August, provided they are looking for a summer job through a government-managed job bank.

Students with dependents or disabilities may be eligible for up to $2,000 per month.

For more information, and to apply for the financial support, please visit https://www.ontario.ca/page/get-support-families

 

[April 7, 2020]

Ontario Government Opens the Support for Families Portal

Recently, the Ford government announced funding to support families that have children at home in this time of self-isolation and physical distancing. Eligible parents will receive a one-time per child payment of:

  • $200 for children aged 0 to 12
  • $250 for children or youth aged 0 to 21 with special needs

For more information, and to apply for the financial support, please visit https://www.ontario.ca/page/get-support-families

 

[April 6, 2020]

On Monday, April 6, the federal government opened the application portal for the Canada Emergency Response Benefit. Given the expected high volume of applicants, they have staggered the applications as summarized below.

For more information, and a summary of what you need to apply, visit the CERB website.

 

[April 1, 2020]

Thank you for your continued efforts to self-isolate, as we all do our part to flatten the curve. Below are a few new updates of ways we can work together.

Mailbox Guidelines

[March 30, 2020]

As we all continue to work through the COVID-19 pandemic, there are things that we all can do to help keep each other healthy and safe. Below are some reminders of simple things we can do in an apartment building to help flatten the curve.

[March 26, 2020]

WHO Coping with COVID 19 Stress

[March 19, 2020]

At Skyline Living, we are committed to our tenants, especially in unprecedented times like this, when so many are in need. The COVID-19 pandemic has impacted every Canadian, some more severely than others, and has caused a lot of stress and uncertainty. In these difficult times, we all need to come together to help members of our community.

We value each of you as members of our communities and want to work with you.

One way we can help is by letting you know of programs the Federal and Provincial Governments have introduced to help all Canadians in need. A summary of what is available and action you can take can be found below.

Another way we can help is by working directly with those that feel they need assistance above what the government is providing. If that is you, please contact your Resident Manager via phone or email to discuss how we can help.

Employment Insurance (EI) – The one week waiting period is being waived for those confirmed with COVID-19 and unable to work. Applicants will be required to meet the medical evidence requirements and complete an application with your provincial EI agency, before being considered eligible for sick benefits. More information is available by clicking here.

Emergency Care Benefit – This benefit will provide up to $900 every two weeks for up to 15 weeks for workers who are staying home because they are sick, quarantined, in isolation, or caring for someone who is sick. More information is still be released by the government on the CRA website.

Emergency Support Benefit – This benefit will help Canadians who lose their job and are not eligible for Employment Insurance, including those that are self-employed. More information is still be released by the government on the CRA website.

Canada Child Benefit: Those receiving the Canada Child Benefit will see a temporary boost in the coming months.

GST Credit Supplement: For Canadians who are eligible, the government will provide an additional supplement.

WHO Coping with COVID 19 Stress

 

[March 16, 2020]

To our valued Skyline Living tenants,

Over the weekend, the Federal and Provincial governments have made further recommendations to reduce the spread of COVID-19 (Coronavirus). With the new information, Skyline Living has taken some additional steps to ensure the health and safety of our tenants, our staff, and the greater communities we serve.

New Action from Skyline Living :

  • Remote working for off-site staff – As of Tuesday, March 17, all off-site staff will be working remotely. We have taken the steps required to make sure staff members are fully accessible from their remote work locations to ensure we can continue to operate and provide the service that you expect from Skyline Living.
  • Suspension of non-essential occupied unit service – Building staff will only be conducting essential service in occupied units. All non-essential service will be postponed until further notice.
  • Updated essential services – We are working with our suppliers to determine if there will be any change to essential building services (e.g. snow removal, garbage pickup, recycling pickup). We will let you know of any changes to these services as we become aware of them.
  • Amenities reduction and cancellation of tenant events – To help limit the amount of person-to-person contact in our buildings, all amenity spaces (such as fitness facilities and party rooms) are closed until further notice.  Additionally, all tenant events are postponed until further notice.
  • Additional hand sanitizer stations – We are working with our suppliers to provide hand sanitizer stations in every building. Many buildings already have stations installed, but some buildings are waiting on backorders to be fulfilled.
  • Reduced one-to-one contact – While our on-site offices will continue to operate during this time, we ask that you connect with your Resident Manager by phone or email. Most days, the offices are a hub of activity with many tenants stopping by to say “hello”, but during this time of social distancing, this is the best approach to ensure the health and safety of our tenants and staff. Your Resident Manager will respond to all inquiries received, but some repairs may be delayed until the pandemic has passed.

What Skyline Living will continue to do:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.

Please remember to:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team at customerservice@skylineonline.ca.

 

 

[March 13, 2020]

To our valued Skyline Living tenants,

As the COVID-19 (coronavirus) pandemic continues to evolve, Skyline Living is taking steps to ensure the health and safety of our tenants, our staff, and the greater communities that we serve. We have reviewed and enhanced our policies and procedures in an effort to reduce further spreading of the virus, and to ensure that we will be available to provide you with the great service you have come to expect from Skyline Living, without interruption.

What Skyline Living is doing:

  • Enhanced cleaning procedures – Building staff will increase the frequency of cleaning with a disinfectant at all high contact points (such as elevator buttons and door handles).
  • Additional hand sanitizer stations –Hand sanitizer is available at all Skyline Living buildings. Staff are closely monitoring hand sanitizer stations and refilling as necessary.
  • Increased tenant communications – We will keep you up to date on the latest news as the pandemic evolves. Information will be shared on our website (SkylineLiving.ca), our social media channels, via email, and on notices posted at Skyline Living buildings.
  • Remote working for off-site staff – Skyline Living is prepared to support a remote workforce for all off-site employees. We will continue to operate and provide the service that you expect from Skyline Living.

What you can do:

  • Wash your hands thoroughly – Make sure to wash your hands before and after you touch your face, eat or drink, prepare food, cough, or sneeze. Be sure to wash your hands for a minimum of 20 seconds.
  • Share your email – Ensure your Resident Manager has your current email address so building-specific information can be shared efficiently.
  • Follow us on social media – Follow Skyline Living on Facebook, and @skyline_living on Twitter,  for the latest information.
  • Closely monitor your health for COVID-19 symptoms – Symptoms are similar to a regular cold or flu (fever, cough, difficulty breathing).
  • Self-isolate - If you experience any COVID-19 symptoms, isolate yourself, contact your local Public Health Authority, and notify your Resident Manager.

Should you have any questions or concerns, please contact your Resident Manager or email our Customer Service team using our Contact Form.

WHO Coping with COVID 19 Stress
Skyline Covid19 Awareness Poster English

For more information, and a summary of what you need to apply, visit the CERB website.