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    1. If a tenant has lost their income and is wondering how to pay rent, what could they do?
      If a tenant is experiencing any difficulty paying rent, they should first speak with their Resident Manager. We want to work with our tenants to maintain and preserve our relationship. They can also use the following links to avail of some government services.

        • Employment Insurance (EI) – The one week waiting period is being waived for those confirmed with COVID-19 and unable to work. Applicants will be required to meet the medical evidence requirements and complete an application with your provincial EI agency, before being considered eligible for sick benefits.

        • Emergency Care Benefit – This benefit will provide up to $900 every two weeks for up to 15 weeks for workers who are staying home because they are sick, quarantined, in isolation, or caring for someone who is sick. More information is still be released by the government on the CRA website.

        • Emergency Support Benefit – This benefit will help Canadians who lose their job and are not eligible for Employment Insurance, including those that are self-employed. More information is still be released by the government on the CRA website.

    2. What does social distancing mean in a rental building?
      Social distancing means you need to maintain at least 6’ distance between you and another person. Avoid congregating in public areas of your building. That would include elevators, hallways, stairwells, laundry rooms, lobbies and designated smoking areas.

    3. How do I protect my family and myself during this time while living in a building community?

      Follow social distancing guidelines as answered in the question “what does social distancing mean in a rental building?”
      Stay informed and in touch

      • Get up-to-date information about local COVID-19 activity from public health officials
      • Ask your neighbors what their plan includes.
      • Create a list of local organizations you and your household can contact in case you need access to information, healthcare services, support, and resources.
      • Create an emergency contact list including family, friends, neighbors, carpool drivers, healthcare providers, teachers, employers, the local public health department, and other community resources.

      Prepare for possible illness

      • Consider members of the household that may be at greater risk such as older adults and people with severe chronic illnesses.
      • Choose a room in your house that can be used to separate sick household members from others.

      Take Everyday Preventative Measures

      • Wash your hands frequently.
      • Avoid touching your eyes, nose, and mouth.
      • Stay home when you are sick.
      • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
      • Clean and disinfect frequently touched objects and surfaces
      • Be prepared if your child’s school or childcare facility is temporarily dismissed or for potential changes at your workplace.

      Watch for Symptoms

      • Stay home and speak to your healthcare provider if you develop any of these symptoms:
      • Fever or
      • Cough or
      • Shortness of breath

      If you develop emergency warning signs for COVID-19 get medical attention immediately

      • Emergency warning signs include*:
      • Trouble Breathing
      • Persistent pain or pressure in the chest
      • New confusion or inability to arouse
      • Bluish lips or face
      • *This list is not all-inclusive. Please consult your medical provider for any other symptoms that are severe or concerning.

      Keep away from those that are sick

  • Limit close contact with others as much as possible (about 6 feet)

  • How does a tenant follow social distancing and hygiene in the laundry room?
    To reduce the risk, minimize contact with others.
  • Do not use the laundry room to socialize: Practice Social Distancing
  • Limit the number of people at one time: Use your best judgement
  • Wash your hands or sanitize often: Before and after touching the machines
  • Avoid shaking dirty laundry: It minimizes the possibility of dispersing the virus 
  • The hotter the wash, the better: Experts recommend washing items in a temperature of at least 140 degrees
  • Use the dryer: Viruses hate heat. Drying clothes will further prevent the spread
  • Clean and disinfect clothes baskets and carts: Use a bag liner if possible
  • Tenant should wipe down machine before and after use

    • What happens if many tenants want to use the elevator at one time? 
      To reduce the risk, minimize contact with others

      Avoid overcrowding
      • Take the stairs when possible
      • Wait for the next elevator
      • Limit the number of people getting in
      • Allow space between you, and those getting off the elevator

      Practice hygiene
      • Wash your hands frequently
      • Cough or sneeze with the inside of your elbow or upper arm
      • Avoid touching your face after pushing the button
      • Wash or sanitize your hands after leaving the elevator

    • What happens if a tenant wants to take their children to the playground/recreation areas?
      All outdoor recreation areas around the buildings will be closed until further notice.

      This Includes
      • Playgrounds
      • Gazebos
      • Tennis courts
      • Community gardens
      • Pools 
      • Any other recreation facility 

      In designated smoking areas, kindly practice proper social distancing rules and do not use it as an area for socializing.

    • What guidelines should tenants follow when picking up their mail from the mailbox/mailroom?
      Follow proper social distancing.
      • Self-isolate if you’ve been travelling or are exhibiting symptoms.
      • Wash your hands for 20 seconds before and after touching any surface.
      • Be patient if you are waiting in the queue to pick up your mail.
      • If there are many people in the queue, please come back at another time.

    • Am I allowed visitors in the building during this time?
      Visitors are not permitted. The only exception is if they are providing essential services to the tenant, ie. medical needs, cleaning, food.
    • Would Skyline allow an early termination of a lease? If so, what would that cost?
      Every province has different requirements. If needs have changed, they are encouraged to discuss their options with their Resident Manager.

    • Does the COVID19 crisis change any rights or obligations as a tenant? 

      The rights and obligations as a tenant remain the same. At Skyline we like to work with our tenants as and when their situations and needs change. Tenants are encouraged to discuss these with their Resident Manager to work together on solutions.

    • If a tenant is sick and needs help with groceries/food, how can Skyline help?
      While Skyline is doing their best to put their tenants first, helping with errands like this will be dependent on many factors such as availability and health of the staff.

    • If a senior in a building needs help, what can Skyline do?
      They can let their Resident Manager know what they need, and they will try their best to find the resource they need.

    • If a senior in a building needs help, how can a tenant help?
      They can sign up with their Resident Manager to offer help for those that need it the most.

    • If a neighbor needs help with groceries, how can a tenant help?
      They can sign up with their Resident Manager to offer help for those that need it the most.

    • How does quarantine apply to someone living in the building?

      There is a difference between advice to quarantine (self-isolate) and advice to isolate. It is important to note these measures are in place to protect the health and safety of Canadians.

      Governments use quarantines to stop the spread of contagious diseases. Quarantines are for people or groups who don’t have symptoms but were exposed to the sickness. A quarantine keeps them away from others so they don’t unknowingly infect anyone. In a building where many other people reside, it is important to stay in your apartment home to avoid the spread and contact with others, even if you don’t feel any symptoms.

      Quarantines are be used during:

      • Pandemics: Larger than epidemics, generally global in nature and affect more people.

      Should a tenant require assistance with food and basic requirements, they should get in touch with their resident manager immediately.

    • What’s the difference between isolation and quarantine?

      While isolation serves the same purpose as quarantine, it’s reserved for those who are already sick. It keeps infected people away from healthy people to prevent the sickness from spreading.

      As landlords, the health and safety of our residents are very important for us. Therefore, it is important to stay in your apartment home to avoid the spread and contact with others.

      Should a tenant require assistance with food and basic requirements, they should get in touch with their resident manager immediately.

    • What rules does a tenant have to follow if they have returned from international travel and has symptoms?
      The Government of Canada has put in place an Emergency Order under the Quarantine Act that applies to all travellers arriving in Canada in order to slow the introduction and spread of COVID-19 in Canada. Failure to comply with this Order is an offence under the Quarantine Act.

      Travellers with symptoms: mandatory isolation

      If you have recently returned to Canada and you have symptoms, you must ISOLATE. This is mandatory. If required, immediate medical attention will be provided upon arrival in Canada.

      Mandatory isolation means you MUST:

    • go directly to the place where you will isolate, without delay, and stay there for 14 days
    • go to your place of isolation using private transportation only, such as your personal vehicle
    • stay INSIDE your home
    • do not leave your place of isolation unless it is to seek medical attention
    • do not go to school, work, other public areas or use public transportation such as buses and taxis
    • stay in a separate room and use a separate bathroom from others in your home, if possible
    • do not have visitors and limit contact with others in the place of isolation, including children
    • do not isolate in a place where you will have contact with vulnerable people, such as older adults and individuals with underlying medical conditions
    • if your symptoms get worse, immediately contact your health care provider or public health authority and follow their instructions

    • What rules does a tenant have to follow if they have returned from international travel and has no symptoms?

      Travellers without symptoms: mandatory quarantine

      If you have recently returned to Canada and you have no symptoms, you must QUARANTINE (self-isolate) yourself. This is mandatory. You are at risk of developing symptoms and infecting others.

      Mandatory quarantine (self-isolate) means you MUST:
      • go directly to your place of quarantine, without delay, and stay there for 14 days
      • do not go to school, work, other public areas and community settings
      • monitor your health for symptoms of COVID-19
      • arrange to have someone pick up essentials like groceries or medication for you
      • do not have visitors
      • stay in a private place like your yard or balcony if you go outside for fresh air
      • keep a distance of at least 2 arms lengths (approximately 2 metres) from others
      • You can take public transportation to get to your place of self-isolation after you arrive in Canada, but you must not stop on the way home, and practise physical (social) distancing at all times.

      If you develop symptoms within 14 days:
    • isolate yourself from others
    • immediately call a health care professional or public health authority and:
      • describe your symptoms and travel history
      • follow their instructions carefully

    • Is it ok to flush wipes, masks, gloves in the toilet to prevent infection?

      Follow the 3Ps of toilet flushing: PEE, POO OR (TOILET) PAPER

      Do not flush any other material down the toilet as it can wreak havoc on residential pipes and sewer systems. Doing so could lead to a clog that can cause a residential sewage system backup, flooding your apartment and causing damage to the property, resulting in costly repairs and potential interruptions in essential services.

    • When will the hand sanitizer be available at my building?
      Please click on the link below to check on the latest updates.


      We would like to thank you for your continued patience and understanding, as we are doing our best to get hand sanitizing stations to each of your buildings. The delay in deployment is because our shipment is stuck at the Canada/US border, and we're hoping it arrives quickly.

      Unfortunately, we are not able to give a definite delivery date as it is dependent on factors beyond our control. Although it was ordered in time, and we had a confirmation from our vendor, we cannot control the release of items that are under scrutiny by the US/Canada customs authorities.

      In the interim, we have been trying to source these products from Canadian manufacturers. However, we still don't have confirmed dates as there are product shortages. For more information about the shortages, please see the link below from the Government of Canada. 

      Kindly also note the following:

      • The current explosion in demand for hand sanitizers was never expected by anyone in the industry, and for that reason, none of the players in the market were prepared for this demand.
      • The unexpectedly high demand has caused severe shortages of raw materials such as alcohol and plastic bottles or pumps.
      • Most sanitizers are made of isopropyl or ethyl alcohol, mixed with gelling substances and moisturizing oils. Manufacturers rarely store large amounts of alcohol because of its hazardous and perishable nature.
      • The skyrocketing demands have caused the prices of the ingredients to go up about 200%, and the timelines of production have extended from a normal 2-3 weeks to 6-8 weeks or more.
      • If suppliers do have access to hand sanitizer, it has just been for the large refill bottles. They do not have the dispenser bottles. We are actively trying to source the smaller portable containers.

      For more information on the shortages, please visit: https://www.canada.ca/en/healthcanada/services/drugs-health-products/disinfectants/covid-19.html#a3
    • How can Skyline enforce social distancing so everyone in the building is safe?
      There is no way Skyline can enforce social distancing, but fortunately, most of our tenants are respecting these guidelines. If you have concerns or questions about this, please speak with your Resident Manager who can remind our tenants of the importance of social distancing.

    • When will the social room/gym be open?
      When it is considered safe to do so, we will reopen all our social rooms and gyms.

    • Why is it that the laundry room is open, but the social room and gym isn’t?
      The ability to wash clothing is considered an essential service to our tenants. We expect our tenants to practice social distancing in this room while it is left open.

    • What happens if a tenant has a maintenance emergency?
      If a tenant has a maintenance emergency, they need to contact their Resident Manager right away and they will arrange for the repair to be completed.

    • Must a tenant be present in their apartment for a maintenance worker to fix an issue?
      No, the tenant is not required to be present when maintenance is being done at their apartment. However, a tenant must provide permission for the work to be completed.

    • What is the building policy to have guests during this time?
      We ask all our tenants to limit the number of guests they invite into the building and limit it to essential guests only, such as someone delivering food or necessities.

    • What measures is Skyline taking as a landlord to protect the tenants during this time?
      Skyline has increased the frequency and level of cleaning options, closed off non-essential amenities and the Resident Manager’s office to reduce unnecessary social contact with our staff and residents. However, they can always be reached by email or phone.