Got a question? Check the Residents’ FAQ page!

Do you have a question about your apartment, building, or a Skyline Living policy? We love to answer questions, but before you reach out to us, you can always check the Residents’ FAQ page  for answers to commonly asked questions.

From any page on the website, please click the Residents tab along the top navigation bar, opening a dropdown menu where you will then click Residents’ FAQ.

Screenshot of Skyline Living Home Page identifying the Residents tab that you need to hover over to get a drop-down menu, then you click on Residents’ FAQ to access the Rental Process Page

If you have a smaller screen or are accessing the site through mobile, you will need to click on the three horizontal lines in the upper right corner and then the Residents tab and then Residents’ FAQ.

Screenshot of Skyline Living Home Page identifying the three lines indicating a menu that drops down and gives you tabs to choose from. This is where you will choose the Residents tab that you need to get a drop-down menu where you click on Residents’ FAQ

Welcome to the Residents’ FAQ page

Screenshot of Skyline Living Resident’s FAQ Page

Type your question into the Search bar, then click the “Search” button on the far right-hand side.

Screenshot of Skyline Living Residents’ FAQ Page, identifying the search bar that you are able to type in a specific issue or question to see if the current FAQ data base already has an answer for you

The results of your search will be shown in a dropdown category like the example below with “Parking.” Now click on the category to open the available topics.

Screenshot of Skyline Living Residents’ FAQ Page, displaying an example of a search result with the category and drop-down menu of issues and answers relating to the question that you typed into the search bar

If your question does provide any results in the FAQ, you can send the question in to be answered by our team by clicking the “Feedback Form” button.

Screenshot of Skyline Living Residents’ FAQ Page, indicating where you can click on the Feedback Form button to submit your issue or question to head office if the answer was not found in the FAQ data base

This will take you to a new page, the Resident Feedback Form page , where you can fill in the form and ask your question.

Screenshot of Skyline Living Resident Feedback Form Page, this is the page you will be brought to if you click the Feedback Form on the Residents’ FAQ Page

Be sure to fill in all of the form boxes.* When filling in the form, select the relevant option (Complaint, Suggestion, Inquiry, Compliment, Testimonial, Review, or Other) at the bottom. When completed, click the “Submit” button at the bottom of the form.

Screenshot of Skyline Living Resident Feedback Form Page, indicating where you click inquiry as your selection after filling in the above form with your full name, property address, unit number, city, telephone number, email address, and the issue or question that you need answered

Option 2 – Browse the Current Frequently Asked Question Categories

If you don’t want to use the search bar, you are more than welcome to browse the existing questions and answers by category.

Screenshot of Skyline Living Residents’ FAQ Page, displaying the categories of the FAQ database. If you do not want to search using the search bar, you can browse the categories

Below the “Search Bar” section, you will find a list of categories that are clickable. Each category will display a dropdown box with questions and answers that are relevant to that topic.

Screenshot of Skyline Living Residents’ FAQ Page, displaying an example of the issues or questions answered within each category in a drop-down menu once you click on a particular category

If you do not find the answer you are looking for, you can scroll to the bottom of the categories section and find the option to fill out a “Resident Feedback Form.”

Screenshot of Skyline Living Residents’ FAQ Page, indicating where you can click on the Feedback Form button to submit your issue or question to head office if the answer was not found in the FAQ data base

*Our Customer Service team works hard to answer all your questions from Monday to Friday, 9:00am-5:00pm EST.