Rental Process FAQ

We’ve been renting apartments for over 20 years and have created a simple and transparent process that takes the guesswork and stress out of a big change. With that extensive experience comes the answers to your most pressing rental process questions.

 

To use the FAQ, please enter your question into the search bar or click on a question or topic below to reveal more information.

Hmmm, that didn’t pull up an answer. Please check your spelling and try again. If it still doesn’t pull up an answer, the Leasing Agent or Resident Manager of the building you are interested in would be happy to discuss all the details of our rental application process. Scroll down to start your apartment search today.

Listings

Where can I view apartment listings?

Skyline Living apartment listings can be viewed on our website. To begin your search, start on our Apartment page and select the province, city, and type of apartment you need. You can further refine your search by noting what amenities and features you prefer in your building (pool, gym, EV charging stations, etc.), or how close it is to schools, hospitals, parks, transit, etc.

What information is contained in a listing?

Skyline Living apartment listings contain all the information you need to determine if a particular apartment and building is the right fit for you. You will find the rental price, if there any utilities are included in the rent, what types of apartments are offered (bachelor, 1-bedroom, etc.), the features of the building (gym, fenced dog run, etc.), location highlights (grocery, transit, parks, etc.), and contact information for the on-site leasing agent and staff.

What does "Starting at" mean?

When you see "Starting at" next to the rental price, it means that if there are more than one of this type of unit, the lowest price that they start at is listed. For example, if you were looking at 2-bedroom apartments and the building had 3 different 2-bedroom apartments available for rent, the rental price listed would show the lowest priced unit. The other two units, may be slightly different in size, features, or upgrades and therefore have a different rental cost.

What's included in the rent?

Each of our buildings has its own rental pricing structure. Some buildings have utilities included in the rent, some have some of the utilities included in the rent, but not others, and some do not include utilities. This information will be listed in the Listing page.

How do I know what's available?

When you search for an apartment on our Skyline Living website, our listing pages include green "Available" banners. When you click on each individual property, the section that shows the types of apartments (bachelor, 1-bedroom, etc.) will also have a notation on it to show that there is availability for those types of units.

Viewing

How do I arrange a viewing?

To arrange a viewing of an available apartment, please call the number on the building's listing page, or click the "Inquire Now" button and fill out the form, or fill in the contact form on the building's website. A Leasing Agent or Resident Manager will contact you to arrange a viewing time.

Can I view an apartment on behalf of someone?

Absolutely. We would be happy to show the apartment to you on someone's behalf.

I'm not in the country, how can I arrange a viewing?

We would be happy to arrange a virtual tour of an available apartment. Please contact the Leasing Agent or Resident Manager for the building you are interested in and arrange a mutually convenient time. We will also be happy to work with someone local who can view it for you.

Are viewings 7 days a week?

Yes, when you contact the Leasing Agent or Resident Manager for the building, they will work with you to find a mutually convenient time for the viewing.

Will I see the exact apartment I want to move into?

Whenever possible, you will be shown the apartment that is available. However, for some newer buildings, we will have model suites available or a similar apartment if there is an ongoing renovation.

Can I bring friends with me to the viewing?

Yes. However, please keep it to one or two for space considerations.

What do I need to bring to the viewing?

Please bring a list of questions you may have about the building or apartment to ensure that you get all of the answers you need. If you have already discussed submitting an application with the Resident Manager they will have provided you with a list of documentation that you will need to bring along.

Can I rent it on the spot if I like what I see at the viewing?

You are welcome to submit an application at any time, however, there are several documents and things that need to accompany your application that you will need to bring with you. Please speak to the Leasing Agent or Resident Manager ahead of your visit to ensure that you have everything prepared. You can also find the checklist of the Application Documents required here.

How do I do a virtual tour?

Virtual Tours are a great way to view an available apartment when you can't be there in person. For a virtual posted on our Apartment Listing pages or building websites, simply click the "Play" button in the middle of the screen and watch the pre-recorded tour. For some 3D tours, you can navigate through the apartment images by click on the glowing circles located throughout the layout. When you click on the circle, your view will change to that area. You can then use your mouse to look up, down, and all around, by clicking and holding your mouse and dragging it around the area. If you are unsure of how to use the virtual tour or would like assistance, the Leasing Agent or Resident Manager would be happy to set an appointment to virtually show you the apartment through an online conference.

Rental Application

How long does it take to apply?

Provided you have all of your documents assembled and ready, it usually takes about a half hour to complete your application. After it is completed, the Resident Manager will be contacting the refences and then submitting the application. So the length of time to submit the application is dependent on several factors.

How do I apply for an apartment?

To apply for an apartment, please contact the Leasing Agent or Resident Manager of the building you are interested in. They can be reached by the phone number on the listing page or by clicking the "Inquire Now" button and filling in the Contact Form.

Can I apply online for an apartment?

We have rolled out our online application system in British Columbia and expect to extend the system to the rest of Canada over the coming year. Please contact the Leasing Agent or Resident Manager of the building you are applying for to see if this is an option. They are also able to work with you via email for creating the application.

What documents do you need with my application?

Because each province has different requirements, we've created some handy Application Documents Checklists that you can download which will tell you what you need to submit along with your application. They can be found here. If you have any questions about these documents, please contact the Leasing Agent or Resident Manager that is assisting you with your application.

How long until I hear if I got the apartment or not?

Once your application has been submitted to our head office by the Leasing Agent or Resident Manager, you can expect to hear back from the Rental Application Team within 48 hours at which time we may request more information or provide a decision.  

Who can I talk to about my application?

The Leasing Agent or Resident Manager for the building you are applying to is your best contact for any questions about your application.

What if my application is declined?

If your application has been declined and you would like to discuss it, please contact the Leasing Agent or Resident Manager who originally helped you with your application.

Move-in Day

What documents do I need to bring with me on move-in day?

Because each province has different requirements, we've created some handy Application Documents Checklists that you can download which will tell you what you need to submit along with your application. They can be found here <hyperlink/anchorlink to Rental Process Page>. If you have any questions about these documents, please contact the Leasing Agent or Resident Manager that is assisting you with your application.

What is the move-in process?

Your Resident Manager will explain the move-in process with you, including when you will sign your lease (if applicable), receive your keys, receive a parking sticker or pass (if applicable), review the apartment together, have access to the elevator (if applicable), and where to park during your unloading. If you have any questions about your move-in prior to that day, please contact your Resident Manager.

Do I get my key right away?

Your Resident Manager will explain the move-in process with you, including when you will receive your keys and the building policy about keys.

Will I get my parking sticker right away?

If you have opted for a parking spot, your Resident Manager may provide you with a parking sticker on move-in. It will need to be placed according to their direction in your car prior to your using the parking lot. Parking designations vary by building and depending on whether spots are assigned or permits are provided is something your Resident Manager will discuss with you.

Do I need to book the elevator to move in my things?

Your Resident Manager will explain the move-in process with you, including when you will have access to the elevator (if there is one) and any specific elevator etiquette that will need to be observed.

Will I be signing my lease on move-in day?

If you haven't already signed your lease through the online system or in-person with the Leasing Agent or Resident Manager, then yes, you will be signing your lease before you are given the keys to the apartment.

Can I park right by the doors to move in?

Your Resident Manager will explain the move-in process with you, including where to park while unloading your furniture and items.

Will we do a walk-through of the apartment before I get the keys?

On your move-in day, the Resident Manager will perform a walk-through inspection of the apartment with you and provide you with the Move-In Inspection Report to sign before you receive the keys.

Do I need to arrange utilities (electric, gas, water, etc.) before move-in day?

Some buildings do require that you have your utility account(s) set up with your local provider before your scheduled move-in date. This will be explained during the application process by your Leasing Agent or Resident Manager, but if you have any questions, please contact them for clarification.

Do I need Tenant Insurance?

Skyline Living requires all tenants to obtain proof of tenant liability insurance in the amount of two-million dollars before they are able to move-in.

Rental Policies

What is the smoking policy?

All new Skyline Living apartment leases are non-smoking. For the smoking policy of the building you are considering, please contact your Resident Manager.

What is the parking policy?

Each of our buildings has its own parking policy due to the differences in location, type of parking offered, and the needs of the tenants. If you would like to learn more about the parking policy of a particular building, please contact the site staff.

Who do I contact for repairs?

Your Resident Manager will always be your first point of contact for any concerns or discussions about your apartment.

Can I request an upgrade or renovation to my apartment?

Your Resident Manager will always be your first point of contact for any concerns or discussions about your apartment.

magnify building72x

Ready to search for your new home now?

Our simple search process and easy to read listings help you narrow the options to immediately match your city, budget, lifestyle, and desired type of apartment.

Deciding to search for a Skyline Living apartment ensures that you’re about to have a great rental experience!