Meet The Skyline Living Management Team
At Skyline Living, we create meaningful value and an exceptional experience for our customers through our people, who are one of our greatest investments.
We’re proud of our dynamic management team. Our leaders use their real estate expertise and a focus on community to bring passion, energy, and determination to their Skyline roles. With every interaction they make, our management team embodies the Skyline “PRIDE” values of professionalism, respect, integrity, drive, and efficiency.
B.J. SantavyVice President Skyline Living
Vice President, Skyline Living
BJ is responsible for ensuring that Skyline Living’s business operations are directly helping to improve the quality of life for its tenants across Canada. She believes that rental housing providers have a fundamental responsibility to support their tenants, even in difficult times. Under her leadership, every aspect of Skyline Living’s business upholds this exceptional level of care.
In her role, BJ emphasises the importance of both tenant support and experience. Her philosophy is to communicate regularly and effectively to tenants, suppliers, internal team members, and the community at large. In doing so, she strives to reinforce the integral role the rental housing sector plays in Canada, and to shift public opinion toward a positive outlook on landlord-tenant rapport.
BJ is a seasoned rental housing industry professional, having dedicated her career to improving the entire tenant rental experience, while directing and managing business operations to make measurable improvements in vacancy levels, operating costs, and tenant engagement and retention. She manages her team with a focus on collaboration and fostering the development of her team members.
BJ joined Skyline in 2009 with 15 years of experience in multi-residential real estate management and operations. BJ is Past-Chair of the Canadian Federation of Apartment Associations (2006-2016) and is Past-President of the London Property Management Association (2002-2018). Additionally, she is a past Committee Member for both the Public Relations and Education committees of the Federation of Rental Housing Providers of Ontario (FRPO).
Andrea RocheleauDirector, Business Operations Skyline Living
Director, Business Operations, Skyline Living
Andrea oversees all internal operations of Skyline Living’s multi-residential properties across Canada. She leads a team of 55 staff members encompassing all areas of business operations, including property administration, fire and life safety, customer service, internal collections, insurance, and Skyline Living’s Tenant Support Team.
Andrea joined Skyline Living in 2013 with 15 years of experience in the multi-residential property management industry. Her previous places of employment include Greenwin Corp., Concert Properties, Timbercreek Asset Management (where she was a founding member of the Windsor Landlord Association), and Vertica Resident Services. Andrea began her career at Skyline Living as a Property Manager overseeing the South Western Ontario region, and was the winner of the Federation of Rental Housing Providers of Ontario (FRPO) Property Manager of the Year award in 2015. The following year, Andrea stepped into her role as Director of Business Operations.
Across all aspects of her role, Andrea’s key areas of focus are strategic planning, improving vacancies, reducing operating costs, and improving customer service and tenant retention. She has shared her expertise through speaking on, and moderating, panel discussions at several industry events, including FRPO’s Women in Rental Housing Luncheon (2016) and the Canadian Federation of Apartment Associations’ (CFAA) Rental Housing Conference (2019).
Andrea is also committed to Skyline Living’s goal of creating meaningful value and an exceptional experience for its customers, its people, and its communities. She is passionate about building strong, dynamic teams in a collaborative, creative, and empowering environment. An advocate of Skyline Living’s P.R.I.D.E. values (professionalism, respect, integrity, drive, efficiency) among her staff, and all Skyline Living employees, Andrea upholds Skyline Living’s belief in consistently doing the right thing—even if it’s not the easy thing.
Roberta MacLeanDirector, Residential Operations Skyline Living
Director, Residential Operations, Skyline Living
As Director of Residential Operations for Skyline Living, an award-winning property management company, Roberta oversees the daily external operations and business practices of tens of thousands of residential units across multiple Canadian provinces. Her team comprises Regional Directors overseeing multiple regions, Property Managers responsible for singular regions, and Resident Managers, Assistant Resident Managers, and maintenance staff on-site at Skyline’s residential communities.
With an interest in the real estate industry since her youth, Roberta honed her communication and organizational expertise as a school board office administrator before coming on board at Skyline in 2009 as a Resident Manager in Hamilton, ON. Quickly excelling in her on-site role with a distinct flair for both tenant care and streamlining processes and procedures, Roberta transitioned to Property Management Administrator at Skyline’s Head Office, simultaneously taking on an Assistant Resident Manager role at a Skyline property in Guelph, ON. Roberta then made her way from Junior Property Manager in Cambridge to Property Manager in several regions, including Kingston, Hamilton, St. Catharines and Niagara, before becoming a Regional Director in January 2016, and then Director of Residential Operations in 2017.
Roberta never loses sight of the “people” aspect of Skyline and works to ensure Skyline is at the forefront in its industry for eradicating the negative image of the landlord. With her invaluable experience at every level of Skyline’s property management company, Roberta brings a strong voice of expertise and knowledge of best practices to the table, along with a penchant for simply doing the right thing, even if it’s the path less travelled.
Theresa DiMennaDirector, Residential Operations Acquisitions, Skyline Living
Director, Residential Operations, Acquisitions, Skyline Living
Theresa is responsible for ensuring the stabilization of newly-acquired properties and new developments for Skyline Living, as well as ensuring all property dispositions are completed efficiently.
At the completion of a property acquisition, Theresa works with Skyline’s Acquisitions, Operations, and Human Resources departments to facilitate staff recruitment and onboarding, and overall operation strategies.
With consideration to each rental community’s unique market characteristics, Theresa ensures the right staff are in place to bring a new Skyline Living property to stabilization. Evaluative factors include vacancy rate, staffing, housing trends, maintenance, and curb appeal.
After working in Early Childhood Education for the City of Windsor for 11 years, Theresa entered the real estate industry in the early 2000’s. Previously to Skyline, she worked for another private landlord and was responsible for property management, as well as office and budget management. Theresa joined Skyline in 2013 as a Resident Manager, and subsequently had four promotions in the property management field before accepting her role as Director of Residential Operations, Acquisitions.
Theresa’s goal is to help Skyline grow through fostering and maintaining its relationships with the business community, as well as each resident in Skyline Living’s communities.
Theresa believes strongly in learning and development as lifelong endeavours, and provides her staff the necessary development, resources, and empowerment to reach for the next level. Throughout her career, the key to her success has been passion – and as she attests, it is easy to be passionate in her fast-paced role in an ever-changing industry.
Shamy BowdenDirector, Tenant Experience Skyline Living
Director, Tenant Experience, Skyline Living
Shamy is responsible for Skyline Living’s Tenant Experience team, comprising Marketing and Communications, Digital strategy, Leasing, and Customer Service. In her role, Shamy believes that the way Skyline Living communicates with its tenants, both prospective and current, can make a significantly positive impact on their overall experience, and can result in outstanding tenant engagement and retention.
Shamy’s marketing career began in the creative sphere of media advertising and publishing. Realizing her passion for making a difference in people’s lives, she changed direction to Marketing Manager at VPI Inc., a government funded agency that delivered Employment Ontario programs. Shamy’s experience also extends to managing all aspects of marketing across Alberta, B.C., and southwestern Ontario for Chartwell Retirement Residences, as well as managing national marketing and communications at Arbor Memorial Funeral Homes & Cemeteries. Prior to Skyline Living, Shamy was Senior Marketing Manager for Widex Hearing Aids at Lifestyle Hearing’s Canadian operations department.
Shamy takes ownership in consistently delivering high-quality work that demonstrates the Skyline Living brand: honest, authentic, friendly, inclusive, and personable. In her role, she upholds Skyline Living’s mission to make a positive difference by always doing the right thing for its customers and communities.
Shamy holds a Diploma in Applied Arts, as well as a Certificate in Marketing at the University of Toronto, where she has also been a guest lecturer on the subject of web marketing strategy. She is currently a part-time Professor of Community Studies, teaching Marketing for Retirement at Fanshawe College.
Michael RichardRegional Director Skyline Living
Regional Director, Skyline Living
As one of Skyline Living’s Regional Directors, Michael oversees several regional Property Managers and on-site field staff in cities across Ontario. In his role, Michael strives to create a team of hard-working individuals focused on maximizing profitability while providing an exceptional customer service experience.
Michael has been working in the real estate industry since the early 2000s, joining Skyline Living in 2013 as a Property Manager and has worked his way up the ranks to Regional Director for the Mid-Central Ontario region in 2018.
Michael is a strong believer that customer service and good communication are key components to building a successful team. His staff training emphasizes the importance of good customer service and this hands-on approach has been pivotal in the growth and success of his region. Michael recognizes that it is more effective to work as a team to accomplish goals together.
Ljuba MilosevicRegional Director Skyline Living
Regional Director, Skyline Living
Ljuba oversees the management of Skyline Living’s apartment communities in Ontario’s South-East, Kingston, Peterborough, Niagara, Brantford, London, Mid-West, and St. Thomas regions. Her team comprises regional Property Managers and on-site Resident Managers in dozens of communities across the province.
Born in Croatia, Ljuba participated in family businesses in carpentry and small manufacturing, restaurant, and retail. She moved to Canada in 1998 and began work as a Resident Manager in Kitchener, ON.
Ljuba continued her work in real estate as a Rental Agent and a Commercial Property Manager with Rice Development Corp. where she built a strong rapport with her clientele. She joined Skyline in May 2016 as a Property Manager for Skyline Living. She was subsequently promoted to Senior Property Manager in 2018, and Regional Director in October 2019.
Ljuba’s meticulous attention to the care of her properties has resulted in award recognition from the Canadian Federation of Apartment Associations, and the Summer Trillium Recognition Program. Her passion lies in the process of preparing property portfolios for a sale to market; for example, she led the preparation of a 2018 sale of 12 Skyline Living buildings (1,157 suites) in St. Catharines, ON.
Valued for her superb peer training and mentoring skills, Ljuba uses her years of experience “from the ground up” in the real estate industry to actively listen to, and support, her team members.
Donna van LuvenRegional Director Skyline Living
Regional Director, Skyline Living
As Regional Director for Skyline Living’s Western Canada region, Donna oversees regional Property Managers and on-site field staff in Manitoba, Alberta, and British Columbia. In her role, she acts as supervisor, trainer, and mentor to her team of Property Managers, ensuring Skyline Living is consistently providing excellent customer service and meaningful value for its customers.
Donna joined Skyline Living in 2010 with ten years of experience in commercial and multi-residential property management, including a position as Leasing Administration/Escalation and Audit Officer at Ontario Realty Corporation. She began her Skyline Living career as a Property Manager for Skyline’s Southeastern region. Under her management, the region reached stabilization (low vacancy and receivables) in a short period of time; at one property in Kingston, ON, Donna raised the occupancy rate from just 83% to 100%.
In her first ten years with Skyline Living, Donna had already managed properties literally from coast to coast, across regions in Nova Scotia, New Brunswick, Quebec, Ontario, Manitoba, Alberta, and British Columbia.
Donna believes in taking the time to get to know her team members, assessing their individual strengths. She thrives on working with her team to help them excel in their careers and achieve their goals. She was recognized as a Top-3 Finalist for the 2011 Property Manager of the Year Award from the Federation of Rental Housing Providers of Ontario (FRPO).
Donna holds a Real Property Administrator (RPA) designation with BOMI International.
Heather ShaubelRegional Director Skyline Living
Regional Director, Skyline Living
As one of Skyline Living’s Regional Directors, Heather oversees a number of regional Property Managers and on-site field staff across Skyline Living’s South East, Mid East, and Kingston regions, totaling over 2,000 suites.
Heather has been involved in the rental housing industry since 2012. She began her career at Skyline Living in 2015 as a Property Manager for Skyline Living’s South East region totaling more than 1,000 suites. She was subsequently promoted to Senior Property Manager before becoming Regional Director in late 2019.
Heather brings a deep understanding of landlord-tenant relations to her role at Skyline Living, having been a long-standing active Secretary for the Kingston Rental Property Owners Association (KRPOA). She also brings expertise in new building construction as well as the repositioning of older properties. She believes in going above and beyond for tenants in need, participating in community initiatives and social functions to build a sense of community for everyone around her.
George MarineRegional Director Skyline Living
George oversees a number of regional Property Managers and on-site field staff across Skyline Living’s Manitoba, Alberta, and British Columbia regions, totalling over 3,200 suites. He is responsible for ensuring these properties reach their occupancy and net operating profit targets, as well as providing ongoing coaching and support to staff within these regions.
George joined Skyline Living in 2020, bringing more than 30 years of senior management experience in the property management and hospitality industries. He began his Skyline Living career as a Property Manager, overseeing more than 1,000 suites in the Okanagan, BC region. He was subsequently promoted to Senior Property Manager later that year, before becoming Regional Director in 2021.
Previous to Skyline Living, George held senior management titles for a number of international hospitality brands including Intercontinental Hotels Group, Hilton, Wyndham, Westin Hotels & Resorts, Helnan International Hotels, Sonesta Hotels & Resorts, Lane Hospitality, Royal Host, Silverbirch Hotels & Resorts, and Atlific Hotels, completing a 25-year solid track record for meeting hotel suite, banquet, and food and beverage revenue targets.
George brings to his role a wealth of experience in the development of high-performing teams. Under his leadership, his staff are empowered to take ownership of their roles and demonstrate accountability for the results.
George is a graduate of Skyline’s Leadership Development Program. He has also lent his industry expertise by serving on numerous Boards and associations throughout his career; most recently, he was the President of the Kelowna Hotel & Motel Association (2018) and a Board Director for Tourism Kelowna (2018).