Director, Residential Operations, Skyline Living
As Director of Residential Operations for Skyline Living, an award-winning property management company, Roberta oversees the daily external operations and business practices of tens of thousands of residential units across multiple Canadian provinces. Her team comprises Regional Directors overseeing multiple regions, Property Managers responsible for singular regions, and Resident Managers, Assistant Resident Managers, and maintenance staff on-site at Skyline’s residential communities.
With an interest in the real estate industry since her youth, Roberta honed her communication and organizational expertise as a school board office administrator before coming on board at Skyline in 2009 as a Resident Manager in Hamilton, ON. Quickly excelling in her on-site role with a distinct flair for both tenant care and streamlining processes and procedures, Roberta transitioned to Property Management Administrator at Skyline’s Head Office, simultaneously taking on an Assistant Resident Manager role at a Skyline property in Guelph, ON. Roberta then made her way from Junior Property Manager in Cambridge to Property Manager in several regions, including Kingston, Hamilton, St. Catharines and Niagara, before becoming a Regional Director in January 2016, and then Director of Residential Operations in 2017.
Roberta never loses sight of the “people” aspect of Skyline and works to ensure Skyline is at the forefront in its industry for eradicating the negative image of the landlord. With her invaluable experience at every level of Skyline’s property management company, Roberta brings a strong voice of expertise and knowledge of best practices to the table, along with a penchant for simply doing the right thing, even if it’s the path less travelled.